Dark Light

Frequently Asked Questions

  • To where do you deliver?

We are delivering islandwide.

  • How can I pay for my order?

We currently accept Visa and MasterCard

  • How long will it take me to get my order?

You should receive your order within 10-12 business days.

  • How can I check the status of my order?

We know you can’t wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order by login into your account.

  • How can I track my order?

After Shipping, you will receive a tracking number.

  • Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason, we are unable to cancel or make changes to orders. But if there any issue please contact us.

  •  Can I exchange my order?

We do not offer exchanges at this time.  But if there any issue please contact us.

  • How do I return my order?

Please read our Return and Refund Policy.

  • What do I do if my order is damaged? 

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. Please contact us.

  • I received the wrong goods, what do I do?

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.